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Some Frequently Asked Questions

Below are some frequently asked questions. If after looking through them you still can't find the information you need then please contact us.

How to buy a painting

Click on any “Add to basket” link you see beside a painting you want to buy. This link will take you to our secure server where we accept all major credit/debit cards. You can either pay us online or you can pay via phone, post or alternatively you can place your order online and then call and collect your paintings from the gallery. After completing your order you will be sent a confirmation email.

Total cost of your painting

The total cost of your painting is the price detailed beside the painting. This price includes worldwide shipping, packaging and insurance i.e. it is the total price to your door!

Do you have a money back guarantee?

Yes of course we do! If after buying your painting online you decide you do not want it, send it back to us within 14 days and we will credit you with a full refund minus the cost to us for sending it to you.

How to pay for a painting by cheque

Choose the painting you would like to buy and contact us so we can reserve it for you. Then send us a sterling (GBP) cheque made payable to White Image for the amount owed and once the cheque has cleared we will dispatch your painting. Simple as that.

Currencies we accept

We support 6 different currencies, please see list below. When you make an online purchase your credit/debit card will be debited in GBP (Pounds Sterling). The exchange rates we provide are updated daily but are for information purposes only, the rate that is applied to your purchase will be determined by your credit/debit card company on the day your card is debited.

  • Pounds Stirling
  • US Dollars
  • Euros
  • Australian Dollars
  • Canadian Dollars
  • Japanese Yen

How we send your painting to you

We ship paintings worldwide via insured carrier, usually Royal Mail's Parcelforce. Robust packaging is used so your painting will arrive with you in perfect condition. However if it does arrive damaged we will arrange for it to be collected at no extra cost to you. You will then have the choice to either have the painting repaired or we will make a full refund.

Collecting your painting from the White Image Gallery

You can collect your painting form our “bricks and mortar” gallery. Get our gallery address, directions and opening times.

Framing of paintings

Paintings collected from the gallery will be framed, but paintings that are shipped will be unframed.

When to expect the delivery of your painting

Delivery is normally within 2 working days after dispatch to UK and Ireland addresses. Orders dispatched internationally usually take 5-6 working days after dispatch. We aim to dispatch your artwork within 2 working days from when you place your order.

How to cancel an order

To change or cancel an order please contact us as soon as possible. If your order has not yet been dispatched then we can cancel it without any cost to you, but if your order has been dispatched then send it back using our Money Back Guarantee.

Arranging a commission

Some of the artists we deal with can do commisssions for us. Please contact us if you would like to commission an artist to paint a piece for you.

How to sell a painting on White Image

If you have a painting you would like to sell on White Image then please email us some photos along with details of the work i.e. artist, painting size etc. We will then get back to you if we feel we can sell the work. We do not provide a valuation service.

How to exhibit with White Image

We are always on the look out for exciting new artists. If you feel you would like to exhibit with us then get in touch and send us photos of your work. We will then get back to you if we feel we can sell your work.